Last Updated: 2026
We want you to feel confident when shopping with Creatory.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.
You have 30 days from the date your order is delivered to contact us about a return.
To be eligible for a return, the product should be:
To request a return, contact:
Please include:
Do not send products back before receiving return instructions from our support team.
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider, it may take additional business days for the refund to appear in your account.
If your product arrives damaged or has a manufacturing defect, contact us as soon as possible at:
We may request photos or videos to help us evaluate the issue and determine the appropriate solution.
Returns may not be accepted for products that have been intentionally damaged, improperly modified, or misused.
If you need a replacement due to a defect or shipping issue, please contact our support team.
Creatory Recording Equipment LLC
8001 S Orange Blossom Trl
Orlando, FL 32809
United States
